Workbook Description

Team building is a process in which a work group examines how it is currently operating, identifies how it could improve its effectiveness, and implements the procedures and processes that enable it to get the job done in the best possible way. In this workbook, the reader will focus on how teamwork can impact positively on accomplishing tasks and on conflict resolution in work teams. The reader will define his/her role in improving the quality of services/products that the company provides, and will build team working skills.

 Workbook Objective

• Improving team performance and the quality of the service/product
• Characteristics of high performing teams: key factors in team effectiveness
• Group dynamics: what happens in a group and why
• Strategies for improving teamwork: leadership skills
• Problem solving in groups: directing yourselves to get things done
• Feedback: a key element in opening up communication