learn how to deal with conflict
Workbook Description
This e-workbook will teach you to reduce conflict that naturally arises from working with others. In addition, you will learn to reinforce teamwork, reduce conflict, and provide techniques for communicating with difficult people in challenging situations.
Workbook Objectives
- Understand the sources and stages of conflict
- Learn the six steps in the process of resolving conflict
- Analyze the reactions and feelings of conflict
- Isolate the real causes of conflict
- Building teamwork
- Creating a supportive environment for teams
- Team building exercise
- How teams grow and develop: Stages of team development
- Learn how to listen without conflict to reach consensus
Communication Styles and Effects on Team Dynamics
- Analyze the dynamics of situations involving passive and aggressive behaviors and learn strategies and solutions for dealing with them
- Understand what really triggers difficult people to behave negatively
- Overview of four styles of communication
- Effects of communication style on conflict
- Practice the six methods for responding to conflict
- Feedback: a key element in opening up communication