How to Deal With Difficult People
Workbook Description
Dealing with difficult people is probably the hardest job you perform each working day! This workbook will assist you in identifying the various types of difficult personalities like the Bulls, Ostriches, Hyenas and Turkeys and show you how to handle them effectively without losing your cool. This information will also prove valuable at home and in social situations.
Workbook Objectives
- Identify and handle the most common types of difficult people
- Recognize and assess one’s own behavioral style
- Understand what triggers difficult people to behave negatively
- Learn strategies for dealing with workplace disagreements
- Understand how to defuse potentially explosive behavior
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