How To Deal With Difficult People
Workbook Description
Dealing with difficult people is probably the hardest job you perform each working day! This workbook will assist you in identifying the various types of difficult personalities, like the Bulls, Ostriches, Hyenas, and Turkeys and show you how to handle them effectively without losing your cool. This information will prove valuable at home and in social situations as well.
Workbook Objectives
- Analyze possible changes that might affect your department, position, or staff in the future
- Learn why you should focus on outcomes rather than effort. Take steps from simple awareness of an organizational change to commitment to its success
- Survey your own abilities for working well with others involved in a change project
- Identify and deal with the five main phases of change
- Increase enthusiasm for change as an opportunity to grow and improve
- Practice creative problem-solving techniques as an approach to the unexpected outcomes of change
- Develop an action plan that will lead to setting new goals and planning new strategies
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