How to Deal With Difficult People


Workbook Description 
 
 Dealing with difficult people is probably the hardest job you perform each working day! This workbook will assist you in identifying the various types of difficult personalities like the Bulls, Ostriches, Hyenas and Turkeys and show you how to handle them effectively without losing your cool. This information will also prove valuable at home and in social situations.

 Workbook Objectives

    • Identify and handle the most common types of difficult people
    • Recognize and assess one’s own behavioral style
    • Understand what triggers difficult people to behave negatively
    • Learn strategies for dealing with workplace disagreements
    • Understand how to defuse potentially explosive behavior
     
    Order the Dealing With Difficult People E-Workbook Today!


    Price:  $29.95





    Also Available as part of a complete training package.


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    ''It has been just over a year since you did our training in St Pete Beach, and to this very day, I still hear that it was the best training ever! Thanks again, and for all the good writing I have received from my team. Carol Anne Mc Guinn, AC Nielsen''


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