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 Better Communication Skills Can Create Harmony in Your Office
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Does this scenario sound familiar to you? Angie supervises a small marketing department of about ten talented people who work hard and generally like their jobs. But Angie manages to
alienate her staff every time she talks to them.
When they go to her with a question, her eyes don’t leave the computer screen and her body language screams, "I’m too busy for you." She doesn’t allow them to finish speaking before she interrupts with her comments. She rarely praises a job well done, never admits her own mistakes and criticizes people in front of others.
When performance review time rolls around, employees leave her office feeling crushed and defeated.
This workbook will help you understand, identify and remedy these problems before they become destructive.
Workbook Description The Communication/Interpersonal Skills E-Workbook is an ideal guide for individuals or groups. It includes self-assessment quizzes and role-playing exercises. It will bring greater harmony and efficiency to the office by teaching managers and staff how to:
- Understand effective communication and identify barriers that prevent it
- Assess their own communication style
- Learn how their behavior affects others
- Choose words that are appropriate for each situation
- Use body language to help get their message across
- Learn how to give and receive constructive feedback
- Sharpen their listening skills
- Improve telephone skills
- Create an action plan to continue improving their interpersonal skills
- And much more!