Workbook DescriptionUnderstanding will improve both personal and work-related listening habits, leading to fewer mistakes on the job, better customer relations, and a more pleasant and efficient office environment. An average of 40% of the day (up to 80% for executives) is spent listening, so it makes sense to improve upon this critical skill.
Workbook results
- Learn the difference between hearing and listening
- Recognize the signs and symptoms of a poor listener
- Understand how to develop your listening skills
- Block the mental noise that distracts you
- Control a long-winded speaker
- Ask questions that get better answers
- Prevent mistakes caused by miscommunication
- Practice exercises to help you listen more efficiently