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Table Of Content
Bull’s Eye Business Writing
Change Management
Conflict Management
Creative Thinking
Customer Service
Dealing with Difficult People
Effective Communication Skills
Listening Skills
Productive Meetings
Presentation Anxiety
Reading Skills
Resume Writing
Setting and Achieving Goals
Telephone Skills
Time Management
Team Building
Online Business Writing
CDs And Booklets
Table Of Content
Preface -
What’s Skill Got To Do With It?
Special Features
of this Workbook
Pre Test
Chapter 1 -
Ten Easy Guides to More Effective Letters and Memos
Guide 1 - Practice Keeping Sentences Short and Simple
Guide 2 - Practice in Choosing the Shorter Word
Guide 3 - Practice in Using Active Voice Verbs
Guide 4 - Practice Using the "You Approach"
Guide 5 - Practice Using a "Conversational Style"
Guide 6 - Practice Planning
Guide 7 - Practice Using Shorter, More Varied Sentences
Guide 8 - Practice Being Specific and Use Terms Your Reader Can Picture
Guide 9 - Practice Using a Positive Tone
Guide 10 - Practice in Proofreading
Chapter 2 -
Review of Grammar and Sentence Structure
Misplaced Modifiers
Lack of Parallel Structure
Grammatical Errors
Chapter 3 -
Formatting Memos & Letters
Memorandum Format
Memo Example
Business Letter Organization
Business Letter Format
Business Letter Example
Organizational Format
Chapter 4 -
Models & Examples
Bull’s Eye Writing Model
Sample Memo
How to Analyze and Present Information in a Procedure Table
Procedure Document Example
Key Points of Effective Written Organization
Typical vs. Bull’s Eye Memo
Example of a Typical Memo
Example of a Bull’s Eye Memo
Recommendations and Proposals
Recommendation Memo Using the SOPPADA Method
Chapter 5 -
Writing Advice
Advice on Writing Effective Business Letters
Advice on Writing Effective Reports
Advice on Graphic Presentations - Text Charts - Pie Charts - Line Charts - Bar Charts - Organizational Charts
Advice - Do Not Use Sexist Language in Business Writing
Advice on Writing Effective E-mail
Appendix 1 - Post-Test:
The Six C’s of Effective Writing Skills
Appendix 2 -
Answers to Exercises
Bibliography
Biography of Author
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Testimonials
''I am sure not many readers send you a thank you, but I am. Without these weekly tips and the class I had ordered from you, I would not have been able to proceed with the promotion I received a month ago. I would like to thank you for putting these tips together for all who follow your advice in Business Writing. I would not have been ready to take on this challenge without your help.
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