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Improve Your Organization's Communications Skills

Communication skills are “the lifeblood of a successful organization,” according to Watson Wyatt’s 2006 Communication ROI Study. Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability overall, as they:

  • Convey their vision more clearly
  • Unite their employees around company goals
  • Improve productivity and reduce waste
  • Enhance customer service
  • Make changes more easily

Course Description

This one-day practical communications course will provide the participants with the skills and techniques for handling any communication situation with greater flexibility, confidence, empathy and impact. The course will help them assess their communication strengths and weaknesses, as well as enhance their ability to listen to and understand others. At the end of the course, participants will be able to easily define communication and effective listening skills, identify and avoid communication barriers, and motivate and influence others toward their own goals.

Communications Topics Covered

  • Understand the characteristics of effective verbal and nonverbal communicators, such as body language and sensitivity to others in the conversation
  • Identify the 6 most common barriers to effective listening and communication, such as semantics and memory
  • Recognize the 3 basic communications styles and assess your own
  • Increase your understanding of how your. behavior impacts others and the way others respond to you, verbally and nonverbally
  • Know the 4 ways to value yourself as a communicator
  • Communicate effectively with words that are appropriate for a particular interpersonal situation
  • Use verbal as well as nonverbal techniques (which make up 55% of communication) to help get your message across to your audience
  • Learn the 5 ways to give and receive constructive feedback in business settings 
  • Communicate 3 ways with the appropriate visual, verbal, and vocal message
  • Sharpen your listening skills
  • Improve telephone communication skills
  • Create an action plan for continually improving interpersonal skills

Participants  10-25

Learning Time-frame  One day

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Select the programs in which you are interested
Customer Service Supervisory Skills
Productive Meetings Change Management
Training For Trainers Creative Thinking
Team Building Dealing with Difficult People
Conflict Management Effective Communication Skills
Effective Business Writing Gaining Control of Your Time
Listening Skills/Challenging Conversations Powerful Presentations
Advanced Powerful Presentations Setting And Achieving Your Goals
Professional Effectiveness Workshop Telephone Skills
Other(Please be specific)
       

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