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Effective Communication and Interpersonal Communication Skills
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Communication skills are “the lifeblood of a successful organization,” according to Watson Wyatt’s 2006 Communication ROI Study. Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability overall, as they:
- Convey their vision more clearly
- Unite their employees around company goals
- Improve productivity and reduce waste
- Enhance customer service
- Make changes more easily
Let Basic Learning Systems be your source for effective communication and interpersonal communication skills materials!
Course Description
This one-day practical communication and interpersonal communication skills course will provide the participants with the skills and techniques for handling any communication situation with greater flexibility, confidence, empathy and impact. The course will help them assess their communication strengths and weaknesses, as well as enhance their ability to listen to and understand others. At the end of the course, participants will be able to easily define communication and effective listening skills, identify and avoid communication barriers, and motivate and influence others toward their own goals.
Course Objectives
- Understand the characteristics of effective verbal and nonverbal communication, such as body language and sensitivity to others in the conversation
- Identify the 6 most common barriers to effective listening and communication, such as semantics and memory
- Recognize the 3 basic communications styles and assess your own
- Increase your understanding of how your behavior impacts others and the way others respond to you, verbally and nonverbally
- Know the 4 ways to value yourself as a communicator
- Communicate effectively with words that are appropriate for a particular interpersonal communication situation
- Use verbal as well as nonverbal techniques (which make up 55% of communication) to help get your message across to your audience
- Learn the 5 ways to give and receive constructive feedback in business settings
- Communicate 3 ways with the appropriate visual, verbal, and vocal message
- Develop effective listening skills
- Improve telephone communication skills
- Create an action plan for continually improving interpersonal skills
Our Soft Skills Training Materials Include:
An instructor's guide to assist you in set-up, presentation and more; a participant manual ( with license to print 25 copies ), and PowerPoint slides to highlight important information.
Basic Learning Systems provides you with easy-to-use, reasonably priced soft skills training materials in a wide-range of of topics.
Training Methodology
Workbook exercises, role-plays, handouts, lecturettes, group exercises, and PowerPoint slides
Participants 10-25
Learning Time-frame One day
Order the "Effective Communication Skills and Interpersonal Communication Skills" training materials today and get started tomorrow!