Effective Communication and Interpersonal Skills
Communication skills are “the lifeblood of a successful organization,” according to Watson Wyatt’s 2006 Communication ROI Study. Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability overall, as they:
- Convey their vision more clearly
- Unite their employees around company goals
- Improve productivity and reduce waste
- Enhance customer service
- Make changes more easily
Course Description
This one-day practical communications course, will provide the participants with the skills and techniques for handling any communication situation with greater flexibility, confidence, empathy and impact. The course will help them assess their communication strengths and weaknesses, as well as enhance their ability to listen to and understand others. At the end of the course, participants will be able to easily define communication and effective listening skills, identify and avoid communication barriers, and motivate and influence others toward their own goals.
Communications Topics Covered
- Understand the characteristics of effective verbal and nonverbal communicators, such as body language and sensitivity to others in the conversation
- Identify the 6 most common barriers to effective listening and communication, such as semantics and memory
- Recognize the 3 basic communications styles and assess your own
- Increase your understanding of how your behavior impacts others and the way others respond to you, verbally and nonverbally
- Know the 4 ways to value yourself as a communicator
- Communicate effectively with words that are appropriate for a particular interpersonal situation
- Use verbal as well as nonverbal techniques (which make up 55% of communication) to help get your message across to your audience
- Learn the 5 ways to give and receive constructive feedback in business settings
- Communicate 3 ways with the appropriate visual, verbal, and vocal message
- Sharpen your listening skills
- Improve telephone communication skills
- Create an action plan for continually improving interpersonal skills
Training Kit Includes
An Instructor's guide to assist you in set-up, Presentation and more; an electronic copy of the workbook( with license to print 25 copies ), and PowerPoint slides to highlight important information
Training Methodology
Workbook exercises, role-plays, handouts, lecturettes, group exercises, and PowerPoint slides
Participants 10-25
Learning Time-frame One day