 Creating a Customer Focused Organization
If you have ever worked in customer service, you know it’s one of the toughest jobs there is. It requires you to be a fast-thinking “people person” with abundant patience, empathy, interviewing skills and better knowledge of the product than the president of the company .
 VIPs: Vital Interaction Professionals
Well-trained, professional customer service staff are vital to a company’s good image and profitability because they may be the only company representatives the client ever talks to. Their performance determines if that customer ever comes back again.
Training your staff using our Customer Driven Quality training kit will ensure your patrons get the quality service they deserve and demand in today’s consumer-oriented marketplace.
Basic Learning Systems: the one-stop shop for training resources
Course Description
Using exercises, discussions and role playing, the Customer Driven Quality course teaches participants how to:
- Communicate with the customer in person and by phone
- Keep emotions cool while under pressure
- Give excellent service in tough situations
- Probe for information
- Avoid using words and phrases that can irritate a customer
- Develop an action plan to improve personal performance
Learning Time Frame One-day workshop (can be customized to half a day).
Participants 10-25
Our Soft Skills Training Kits Include:
An instructor's guide to assist you in set-up, presentation and more, a participant manual (with license to print 25 copies), and PowerPoint slides to highlight important information.
Basic Learning Systems: the one-stop shop for training resources
|