Skip Navigation Links
 

 Creating a Customer Focused Organization

If you have ever worked in customer service, you know it’s one of the toughest jobs there is. It requires you to be a fast-thinking “people person” with abundant patience, empathy, interviewing skills and better knowledge of the product than the president of the company .

VIPs: Vital Interaction Professionals

Well-trained, professional customer service staff are vital to a company’s good image and profitability because they may be the only company representatives the client ever talks to. Their performance determines if that customer ever comes back again.

Training your staff using our Customer Driven Quality training kit will ensure your patrons get the quality service they deserve and demand in today’s consumer-oriented marketplace.

Course Description

Using exercises, discussions and role playing, the Customer Driven Quality course teaches participants how to:

  • Communicate with the customer in person and by phone
  • Keep emotions cool while under pressure
  • Give excellent service in tough situations
  • Probe for information
  • Avoid using words and phrases that can irritate a customer
  • Develop an action plan to improve personal performance

Learning Time Frame  One-day workshop (can be customized to half a day).

Participants  10-25

  Our Soft Skills Training Kits Include:

An instructor's guide to assist you in set-up, presentation and more; a participant manual (with license to print 25 copies), and PowerPoint slides to highlight important information


Order the Customer Service Kit Now!


Training Kit Price: $194.95



*All materials are in Adobe.pdf format and sent via e-mail in a zipped file. Get Adobe Reader now.

Please read the License Agreement.

All orders are processed by the next business day.

Other Soft Skills Training Kits from Basic Learning Systems:
Assessment Tools new Presentation Skills new
Business Writing Preparing and Participating in Productive Meetings
Change Management Professional Effectiveness
Conflict Management Setting and Achieving Goals
Customer Driven Quality Creative Thinking
Team Building Dealing with Difficult People
Telephone Skills  Effective Communication Skills
Time Management Listen With Understanding
Training for Trainers Million Dollars Phone Sales


Mail/Phone Orders: To order by phone or mail, call Toll Free: 888.204.3600

Basic Learning System Cards
 



Order Today!
Training kits - Only $194.95
Leader's guide, PPTs &   License to print 25 manuals   Kit sent next day by e-mail


Sign up for our
FREE Weekly Writing tips!
Improve writing skills
Increase vocabulary