E-workbooks
About Our E-books
Bull’s Eye Business Writing
Change Management
Conflict Management
Creative Thinking in the Workplace
Customer Service
Dealing with Difficult People
Effective Communication Skills
Listening Skills
Overcoming Presentation Anxiety
Productive Meetings
Reading Skills
Resume Writing
Setting and Achieving Goals
Team Building
Telephone Skills
Time Management
Printed Workbooks
About Printed Workbooks
Bull’s Eye Business Writing
Improving Your Reading Skills
Overcoming Presentation Anxiety
Online Writing Course
Bull’s Eye Business Writing Course
CDs and booklets
Powerful Presentations CD Program
Training- for- Trainers Courseware
Training Kits
About Our Training Kits
Business Writing
Change Management
Conflict Management
Creative Thinking
Customer Driven Quality
Dealing with Difficult People
Effective Communication/
Interpersonal Skills
Listen With Understanding
Million Dollar Phone Sales
Productive Meetings
Professional Effectiveness
Reading Skills
Setting and Achieving Your Goals
Team Building
Telephone Skills
Time Management
About Our Trainers
List Of Training Topics
Organizational Development
Customer Driven Quality
Productive Meetings
Training For Trainers
Team Building
Management and Executive Development
Conflict Management
Effective Business Writing
Listening Skills/Challenging Conversations
Advanced Powerful Presentations
Professional Effectiveness Workshop
Supervisory Skills
Professional Development
Advanced Powerful Presentations
Business Writing
Change as a Way of Life
Creative Thinking
Dealing With Difficult People
Effective Communication Skills
Gaining Control of Your Time
Listening Skills/Challenging Conversations
Powerful Presentations
Professional Effectiveness Workshop
Setting and Achieving Your Goals
Telephone Excellence
Company Info
Client List
Testimonials
Licensing Agreement
Resources
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Training Kits
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Customer Driven Quality
Business Writing
Change Management
Conflict Management
Creative Thinking
Customer Driven Quality
Dealing with Difficult People
Effective Communication Skills
Listen With Understanding
Million Dollar Phone Sales
Productive Meetings
Professional Effectiveness
Reading Skills
Setting and Achieving Goals
Telephone Skills
Time Management
Team Building
Creating a Customer Focused Organization
Have you ever worked in customer service? If so, you know it’s one of the toughest jobs there is. It requires you to be a fast-thinking “people person” with abundant patience, empathy, interviewing skills and better knowledge of the product than the president of the company .
VIPs: Vital Interaction Professionals
Well-trained, professional customer service staff are vital to a company’s good image and profitability because they may be the only company representatives the client ever talks to. Their performance determines if that customer ever comes back again.
Training your staff using our Customer Driven Quality training kit will ensure your patrons get the quality service they deserve and demand in today’s consumer-oriented marketplace.
Course Description
Using exercises, discussions and role playing, the Customer Driven Quality course teaches participants how to:
Communicate with the customer in person and by phone
Keep emotions cool while under pressure
Give excellent service in tough situations
Probe for information
Avoid using words and phrases that can irritate a customer
Develop an action plan to improve personal performance
Learning Time Frame
One-day workshop (can be customized to half a day).
Participants
10-25
Training Kit Includes
An Instructor's guide to assist you in set-up, presentation and more; an electronic copy of the workbook with the license to print up to 25 copies; and PowerPoint slides to highlight important information.
Order the Customer Service Kit Now!
Training Kit Price:
$174.95
*All materials are in Adobe.pdf format and sent via e-mail in a zipped file.
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Please read the
License Agreement.
All orders are processed by the next business day.
Other Training Materials kits from Basic Learning Systems:
Business Writing
Preparing and Participating in Productive Meetings
Change Management
Professional Effectiveness
Conflict Management
Setting and Achieving Goals
Customer Driven Quality
Creative Thinking
Team Building
Dealing with Difficult People
Telephone Skills
Effective Communication Skills
Time Management
Listen With Understanding
Training for Trainers
Million Dollars Phone Sales
Mail/Phone Orders: To order by phone or mail, call Toll Free: 888.204.3600
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