Customer service training materials, soft skills

Creating a Customer Service Focused Organization

If you have ever worked in customer service, you know it’s one of the toughest jobs there is. It requires you to be a fast-thinking “people person” with abundant patience, empathy, interviewing skills and better knowledge of the product than the president of the company .

VIPs: Vital Interaction Professionals

Well-trained, professional customer service staff are vital to a company’s good image and profitability because they may be the only company representatives the client ever talks to. Their performance determines if that customer ever comes back again.

Training your staff using our Customer Service training kit will ensure your patrons get the quality customer service they deserve and demand in today’s consumer-oriented marketplace.

Allow Basic Learning Systems to be your one-stop shop for soft skills materials and more!

Course Description

Using exercises, discussions and role playing, the Customer Driven Quality course teaches participants how to:

Communicate with the customer in person and by phone
Keep emotions cool while under pressure
Give excellent service in tough situations
Probe for information
Avoid using words and phrases that can irritate a customer
Develop an action plan to improve personal performance

Learning Time Frame One-day workshop (can be customized to half a day).

Participants 10-25

Our Soft Skills Training Materials Include:

An instructor's guide to assist you in set-up, presentation and more, a participant manual (with license to print 25 copies), and PowerPoint slides to highlight important information.

We offer reasonably-priced customer service training resources that work!

Order the Customer Service Kit Now!

Training Kit Price: $194.95

*All materials are in Adobe.pdf format and sent via e-mail after order is processed. Get Adobe Reader now.

Please read the License Agreement.

We offer reasonably-priced customer service training resources that work!

Other Soft Skills Training Resources:

Assessment Tools	Presentation Skills
Business Writing	Preparing and Participating in Productive Meetings
Change Management	Professional Effectiveness
Conflict Management	Setting and Achieving Goals
Customer Driven Quality	Creative Thinking
Team Building	Dealing with Difficult People
Telephone Skills	Effective Communication Skills
Time Management	Listen With Understanding
Training for Trainers	Million Dollars Phone Sales

Mail/Phone Orders: To order by phone or mail, call Toll Free: 888.204.3600

Basic Learning System Cards

Order Today!
Training kits - Only $194.95

Leader's guide, PPTs, & License to print 25 manuals. Kit sent by e-mail after order is processed.

Improve customer satisfaction with reasonably-priced soft skills
training resources that really work!

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