How to Handle Difficult People
Just one training session using this soft skills package can pave the way to better interpersonal relations and a more peaceful, productive office.
Course description
This training courseware was designed to help your team learn how to handle its difficult members in difficult situations. It will provide you with the tools to offer your team a thorough understanding of personality types and give them the practical skills to deal with those types.
Course Objective
- Identify and handle the most common types of difficult people
- Recognize and assess one’s own behavioral style
- Understand what triggers difficult people to behave negatively
- Learn strategies for dealing with workplace disagreements
- Understand how to defuse potentially explosive behavior
Time Frame One-day workshop
Participants 10-25
Our Soft Skills Training Kits Include:
An instructor's guide to assist you in set-up, presentation and more; a participant manual ( with license to print 25 copies ), and PowerPoint slides to highlight important information
Methodology Lecture, role-playing, quizzes, surveys and break-out sessions