One of the employees asks for help from a colleague, but he is too preoccupied to understand what's needed. You give instructions to your employees, but they can’t seem to follow them. You try to give your manager feedback about your workload, and she gets upset. These are all too typical work situations!

The art of effective listening is a critical component of effective communication in order to handle these situations so that you and your organization benefit.

Becoming a good listener can not only solve daily business problems, but also solidify working relationships, enhance self-esteem, and improve career performance.

Course Description

• Understand the difference between hearing and listening
• Improved comprehension of other points of view
• Gather more vital information
• Provide more accurate answers to questions
• Ability to “listen” for non-verbal cues

Overall course goal



Course objectives

• Learn the 15 keys to listening comprehension and the avoidance of miscommunication.
• Practice the AIM listening principle – Attention, Interest, and Motivation.
• Understand 5 ways to ask questions to get what you need – including “Suppose…?” questions that can break a deadlock and “the five Ws” for getting facts.
• Know the difference between open-ended and closed-ended questions and when it’s more effective to use each kin .
• Use the PRC technique to manage a long-winded speaker – Paraphrase, Reflect, and Close.
• Learn the barriers to effective listening and ways to remove them.
• Use the 5 rules for giving effective feedback and practice the SBI theory – Situation, Behavior, and Impact.

Our Soft Skills Training Kits Include:


Training Methodology 


Participants  10-25

Learning Time-frame  One day