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 Developing a Professional Workplace

Professional Effectiveness Course Description

In this practical workshop, explore and learn techniques to help employees focus on professional development, understand the characteristics of high performers, manage conflict and communicate more effectively. Key topics include: maintaining a positive attitude, improving self-concept, refining phone rapport and sharpening listening skills.

Course Topics

  1. I. Professional Developement
    • Analyze present work habits, attitudes, actions, skills and knowledge
    • Identify job responsibilities
    • Get tools for probing one's superior about his or her goals and how you can best support them
    • Increase professional development through self-image psycology
    • Improve self-concept by building a positive attitude
  2. II. Managing Conflict
    • Solve Problems and make decisions with confidence
    • Learn the seven problem-solving techniques
    • Increase ability to originate and develop constructive ideas relating job functions
  3. III. Communication Skills
    • Communicate openly, honestly and directly by asking the right questions and knowing how to facilitate constructive feedback
    • Improve listening skills
    • Examine techniques for getting and giving information
    • Understand what customers want and need to make the best possible first impression
    • Develop more effective telephone techniques with the 7 cardinal rules for telephone communication
    • Use 6 steps for resolving customer complaints
  4. IV. Organisational Skills
    • Develop a personal reference manual for cross-training
    • Include procedures to follow on all tasks
  5. V. Manage Change
    • Learn strategies to create a better understanding of change in one’s department
    • Take steps to move from a reactive mode during organizational change to a proactive role
    • Begin a continuous process for working well with others involved in a change process

Training Methodology  Lecture, Workbooks, group exercises, role-plays and PowerPoint Slides.

       Training Kit Includes 

An Instructor's guide to assist you in set-up, presentation and more; an electronic copy of the workbook with the license to print up to 25 copies; and PowerPoint slides to highlight important information.


Participants  25

Learning time-frame  1 day


Order the Professional Effectiveness Kit Now!


Training Kit Price: $174.95



*All materials are in Adobe.pdf format and sent via e-mail in a zipped file. Get Adobe Reader Now

Please read the License Agreement.

All orders are processed by the next business day.

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Mail/Phone Orders: To order by phone or mail, call Toll Free: 888.204.3600

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