Making a good impression on the telephone is essential to your organization’s success, since it may be your customer's first method of contact. Bill Lampton, Ph.D., in the article “ How to Make A Strong First Impression " states, “ We only have from seven to seventeen seconds of interacting with strangers before they form an opinion of us.”
Don't let staff leave a bad impression upon customers. Give them the telephone skills training needed to impress customers on the telephone and improve customer service.
Basic Learning Systems is here to help you with all your soft skills training needs.
Participants will learn:
- How to provide superior telephone customer service
- How to deal with difficult callers
- What customers really want
- How to assess and improve voice quality
- Seven simple ways to improve one’s phone image today
- How to become a better listener
- And much more!
Our Phone Skills Training Kits Include:
An instructor's guide to assist you in set-up, presentation and more; a participant manual (with license to print 25 copies), and PowerPoint slides to highlight important information
Telephone Skills Training Methodology: Workbook exercises, role playing exercises, PowerPoint slides, and group exercises
Order this soft skills training kit today, and start improving customer service tomorrow!
Participants: 10-25
Learning Time-frame: 3-4 hours in classroom environment