Making a good impression on the telephone is essential to your organization’s success, since it may be your customer's first method of contact. Bill Lampton, Ph.D., in the article “ How to Make A Strong First Impression " states, “ We only have from seven to seventeen seconds of interacting with strangers before they form an opinion of us.”
Don't let staff leave a bad impression upon customers. Give them the telephone skills needed to impress customers on the telephone.
Participants will learn:
- How to provide superior telephone customer service
- How to deal with difficult callers
- What customers really want
- How to assess and improve voice quality
- Seven simple ways to improve one’s phone image today
- How to become a better listener
- And much more!
Our Soft Skills Training Kits Include:
An instructor's guide to assist you in set-up, presentation and more; a participant manual ( with license to print 25 copies ), and PowerPoint slides to highlight important information
Training Methodology Workbook exercises, role playing exercises, PowerPoint slides, and group exercises
Participants 10-25
Learning Time-frame 3-4 hours in classroom environment