What‘s keeping your organization from getting to the “next level? “ Are you dealing with difficult personalities or a lack of teamwork? Perhaps your staff is having trouble adjusting to rapid change within the organization. Are employees weak in reading or writing skills? Do your organization’s meetings end up being a waste of time?
Whatever it is, Basic Learning Systems has a training solution for you. We’re here is to boost your organization’s progress toward its goals with a wide selection of 17 training topics from which to choose. Each training program is based on adult learning practices and is developed by a professional trainer. You receive the programs and can use them “out of the box.”
All Basic Learning Systems training packages** include
- Print-on-demand course workbook*
- Customizable Instructor's Guide
- Full set of customizable PowerPoint slides
Training Topics
Business Writing: Help employees in your organization write more effective business communications, improve personal writing style and receive tips to get ideas flowing.
Change Management: All organizations must change to compete. Help your team identify and deal with the 5 main phases of change.
Conflict Management: You CAN reduce the conflict that naturally arises with others in your company. Work through the sources, stages and 6 steps involved in resolution.
Creative Thinking: Creative thinking enhances any job performance. Work with internal teams to identify opportunities and overcome blocks.
Customer Driven Quality: It’s one of the toughest jobs there is. Give your CSRs the skills they need to improve communications, keep emotions cool and give excellent service in tough situations.
Dealing with Difficult People: Every company has bulls, ostriches and turkeys. Help employees understand the types and how to work with them without getting frustrated.
Effective Communication/Interpersonal Skills: Better communications can create harmony in your company. Here’s how.
Listen With Understanding: Conversations get derailed and objectives go unmet by people who don’t know how to listen. Help your employees understand how much effective listening positively impacts the bottom line.
Million Dollar Phone Sales: Give your sales staff 12 tips to improve effectiveness before they even pick up the phone.
Preparing and Participating in Productive Meetings: Meetings don’t have to be painful. Help your team organize a group discussion for maximum productivity.
Professional Effectiveness: Lead employees in discussing, exploring and learning techniques that high performers use to support the company.
Reading Skills: “Paperwork” and “office” are synonymous. What if every employee could read everything faster, understand it the first time and retain it longer? Give them the tools to do it.
Setting and Achieving Your Goals: Understand the importance of setting goals and learn how to choose goals that are reasonable – and achievable.
Telephone Skills: Make employees aware of the top 5 customer service “sins” and how to avoid committing them.
Time Management: No time? Employees CAN get the important things done, deal with changing deadlines and take charge of their days. Show them how.
Working Together - Team Building: Great teamwork means accomplishing tasks and resolving conflict. Get tips for building your team
** Training packages are delivered via e-mail in an attachment. You should receive the materials the next business day.
* Workbooks for Business Writing training must be purchased separately. Quantity discounts are available. For all other programs, you are granted the license to print up to 25 copies. Discounts are available for greater quantities.
All training materials are only $174.95 except Business Writing ($150 plus workbooks)