Customer Service Quality and Excellence Training Kit

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Customer Service Quality and Excellence Training Kit

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Quick Overview

If you have ever worked in customer service, you know it’s one of the toughest jobs there is. It requires you to be a fast-thinking “people person” with abundant patience, empathy, interviewing skills and better knowledge of the product than the president of the company.

VIPs: Vital Interaction Professionals

Well-trained, professional customer service staff are vital to a company’s good image and profitability because they may be the only company representatives the client ever talks to. Their performance determines if that customer ever comes back again.

Training your staff using our "Customer Service Quality and Excellence" training kit will ensure your patrons get the quality customer service they deserve and demand in today’s consumer-oriented marketplace.

Customer Service Quality and Excellence Course Description

Using exercises, discussions and role playing, the "Customer Service Quality and Excellence" course teaches participants how to:
- Communicate with the customer in person and by phone
- Keep emotions cool while under pressure
- Give excellent service in tough situations
- Probe for information
- Avoid using words and phrases that can irritate a customer
- Develop an action plan to improve personal performance

Learning Time Frame: One-day workshop (can be customized to half a day).

Participants: 10-25

Our Soft Skills Training Materials Include:
- An instructor's guide to assist you in set-up, presentation and more
- Participant manual with license to print copies
- PowerPoint slides to highlight important information

Don't delay; order your "Customer Service Quality and Excellence" training kit today!
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