Listening with Understanding Training Kit

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Listening with Understanding Training Kit

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Quick Overview

One of the employees asks for help from a colleague, but he is too preoccupied to understand what's needed. You give instructions to your employees, but they can’t seem to follow them. You try to give your manager feedback about your workload, and she gets upset. These are all too typical work situations!

The art of effective listening is a critical component of interpersonal communication skills. Helping employees handle these situations will greatly benefit your organization.

Becoming a good listener can not only solve daily business problems, but also solidify working relationships, enhance self-esteem, and improve career performance.

Listening with Understanding Training Kit
Course Description

Course goals: to develop a personal listening plan to help build relationships, work more efficiently, make fewer mistakes, and develop skills leading to professional advancement.

Course objectives:
- Understand the difference between hearing and listening
- Improve comprehension of other points of view
- Increase ability to “listen” for non-verbal cues
- Provide more accurate answers to questions
- Learn the 15 keys to listening comprehension and the avoidance of miscommunication
- Learn the barriers to effective listening and ways to remove them.
- Use the 5 rules for giving effective feedback and practice the SBI theory – Situation, Behavior, and Impact.

Our Listening with Understanding Training Kit includes:
- An instructor's guide to assist you in set-up, presentation and more
- License to print participant manuals
- PowerPoint slides to highlight important information

Materials will be automatically sent via e-mail after your order is processed.

Training Methodology: Lectures, group observations, workbook exercises, role plays, and PowerPoint slides

Participants: 10-25

Learning Time-frame: One day

Don't delay; order your kit today!
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