Professional Effectiveness Training Kit

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Professional Effectiveness Training Kit

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Quick Overview

Course Topics

Professional Development:

- Analyze present work habits, attitudes, actions, skills and knowledge
- Identify job responsibilities
- Get tools for probing one's superior about his or her goals and how you can best support them
- Increase professional development through self-image psychology
- Improve self-concept by building a positive attitude

Managing Conflict:
- Solve problems and make decisions with confidence
- Learn the seven problem-solving techniques
- Increase ability to originate and develop constructive ideas relating job functions

Communication Skills:
- Communicate openly, honestly and directly by asking the right questions and knowing how to facilitate constructive feedback
- Improve listening skills
- Examine techniques for getting and giving information
- Understand what customers want and need to make the best possible first impression
- Develop more effective telephone techniques with the 7 cardinal rules for telephone communication
- Use 6 steps for resolving customer complaints

Organizational Skills:
- Develop a personal reference manual for cross-training
- Include procedures to follow on all tasks

Manage Change:
- Learn strategies to create a better understanding of change in one’s department
- Take steps to move from a reactive mode during organizational change to a proactive role
- Begin a continuous process for working well with others involved in a change process

Our Soft Skills Training Kits Include:
An instructor's guide to assist you in set-up, presentation and more; a license to print participant manuals, and PowerPoint slides to highlight important information. Materials will be sent via e-mail automatically after your order is processed.
Participants; 25
Time frame: 1 day

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In this practical workshop, explore and learn techniques to help employees focus on professional development, understand the characteristics of high performers, manage conflict and communicate more effectively. Key topics include: maintaining a positive attitude, improving self-concept, refining phone rapport, and sharpening listening skills.

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