Telephone Skills Training Kit

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Telephone Skills Training Kit

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Quick Overview

Making a good impression on the telephone is essential to your organization’s success, since it may be your customer's first method of contact.

Bill Lampton, Ph.D., in the article “ How to Make A Strong First Impression " states, “ We only have from seven to seventeen seconds of interacting with strangers before they form an opinion of us.”

Don't let staff leave a bad impression upon customers. Give them the telephone skills training needed to impress customers on the telephone and improve customer service.

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How to Achieve Telephone Excellence Training Kit: Course Description

Participants will learn:
- How to provide superior telephone customer service
- How to deal with difficult callers
- What customers really want
- How to assess and improve voice quality
- Seven simple ways to improve one’s phone image today
- How to become a better listener
And much more!

Our How to Achieve Telephone Excellence Skills Training Kits Include:

An instructor's guide to assist you in set-up, presentation and more; a license to print participant manuals, and PowerPoint slides to highlight important information.

Telephone Skills Training Methodology: Workbook exercises, role playing exercises, PowerPoint slides, and group exercises

Participants: 10-25

Order this soft skills training kit today, and start improving customer service tomorrow!
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