Workbooks

Increase your value to your current or prospective employer by improving your soft skills. We offer E-workbooks in 16 soft skills areas, printed workbooks in business writing and presentation anxiety, a six-week writing course, CDs in presentation skills, and a communication special report. Click on any of the links below to see the full-page description.

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Breaking Through The Fear Barrier : Overcoming Presentation Anxiety Workbook
Scared to death of public speaking? Fear no more!

Has the fear of delivering a presentation prevented you from getting a promotion?

Are you afraid of embarrassing yourself in front of your business associates and superiors?

Have sweaty palms, shaky knees, or a lack of confidence kept you from speaking up at business or community meetings?

If the answer to any of the above is "YES!" you're not alone. The fear of public speaking was rated the #1 fear that Americans have, rated even higher than the fear of dying! But in order to succeed in just about any career, from customer service rep to CEO, you'll be required to speak to others and give presentations.

It's critical, then, to turn your greatest fear — public speaking— into your greatest asset. This workbook was written with just that purpose in mind. Learn More
Breaking Through The Fear Barrier: Overcoming Presentation Anxiety E-Workbook
$19.99
Scared to death of public speaking? Fear no more!

Has the fear of delivering a presentation prevented you from getting a promotion?

Are you afraid of embarrassing yourself in front of your business associates and superiors?

Have sweaty palms, shaky knees, or a lack of confidence kept you from speaking up at business or community meetings?

If the answer to any of the above is "YES!" you're not alone. The fear of public speaking was rated the #1 fear that Americans have, rated even higher than the fear of dying! But in order to succeed in just about any career, from customer service rep to CEO, you'll be required to speak to others and give presentations.

It's critical, then, to turn your greatest fear — public speaking— into your greatest asset. This workbook was written with just that purpose in mind. Learn More
Bull's Eye Business Writing - Printed Workbook


Dramatically Improve Your Business Writing Skills

Do you struggle with poor organization, wordiness, or weak sentence structure? Do you take twice as long to complete a letter, memo, or report? The Bull's Eye Business Writing workbook can help you dramatically improve your business writing skills.

Learning how to write clearly and concisely can save you time and aggravation and ultimately lead to greater job satisfaction and career advancement.

This workbook has helped thousands of people worldwide —from clerks to managers to executives—quickly and painlessly improve their business and e-mail writing skills.

See the full description below. Dramatically improve your skills by making your purchase today! Don't forget to order the Weekly Tips Newsletter (regular price $14.95; if purchased with workbook, only $10.95).

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Bull's Eye Business Writing E-Workbook
$19.99
In this competitive environment, you need every advantage possible to gain and maintain employment. Those who write well get noticed and are valued in an organization.

Why waste time struggling with poor organization, wordiness, or weak sentence structure when you can dramatically improve your writing skills?

The Bull's Eye Business Writing E-workbook has helped thousands of people worldwide—from clerks to managers to executives—quickly and painlessly improve their business and e-mail writing skills.

This workbook will help you improve your written communication skills, leading to increased productivity, greater job satisfaction, and career advancement.

See the full description below. Dramatically improve your skills by making your purchase today!


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Change Management E-Workbook
$19.99
Organizations today find they must keep reshaping, shifting and flexing to fit a rapidly changing world. In order to help you keep pace with these changes, this workbook will provide you with guidelines for managing your own career, restructuring your ways of working, taking personal responsibility for adapting to change, and using creativity in making decisions and managing change. Learn More
Communicate with Impact Whitepaper

Regular Price: $12.99

Special Price: $9.99

Communicate with Impact: 45 Ways to Go from Good to Great

Other than food, air, water, and shelter, what comes to mind as critical to your existence?

Did you think of communication? Without it, we might as well live alone on an island. Whether we are at work — interacting with co-workers, upper management, employees, customers or potential clients —or at home—chatting with friends, neighbors, and family members — communication is at the very heart of our existence.

The only problem, however, is that we rarely receive training in how to become successful communicators.

Improving your communication skills can lead to enhanced relationships, increased productivity, and a better chance of gaining employment.

Purchase this whitepaper and learn 45 ways to go from good to great! Learn More
Conflict Management E-Workbook
$19.99
This e-workbook will teach you to reduce conflict that naturally arises from working with others.

In addition, you will learn to reinforce teamwork, reduce conflict, and provide techniques for communicating with difficult people in challenging situations. Learn More
Creative Thinking in the Workspace E-Workbook
$19.99
Do you find yourself lacking in creativity, due to the over dependence upon technology?

Creativity in the workplace is a critical skill needed for thinking up fresh ideas for new services and products. Creative thinkers are better equipped to come up with unique methods for resolving challenges, roadblocks, or disagreements in the workplace.

In this workbook, you will learn the tools and techniques to increase your creative capacity and how to apply these creative resources in the environment. Learn More
Customer Service E-Workbook
$19.99
A well-trained, professional customer service staff is vital to a company’s good image and profitability.

The customer service representative may well be the only company employee the customer ever talks to.

The representative's performance determines if the customer becomes a loyal return visitor.

Brushing up your customer service skills will ensure your patrons get the quality service they deserve —and demand— in today's consumer-oriented marketplace. Learn More
Dealing With Difficult People E-Workbook
$19.99
Dealing with difficult people is probably the hardest job you perform each working day!

This workbook will assist you in identifying the various types of difficult personalities like the Bulls, Ostriches, Hyenas and Turkeys and show you how to handle them effectively without losing your cool.

This information will also prove valuable at home and in social situations. Learn More
Effective Communications Skills E-Workbook
$19.99
Communication skills are “the lifeblood of a successful organization,” according to Watson Wyatt’s Communication ROI Study.

Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability

This workbook will help you understand, identify and remedy communication problems before they become destructive.
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Listening Skills E-Workbook
$19.99
Listening with Understanding

One of the employees asks for help from a colleague, but he is too preoccupied to understand what's needed. You give instructions to your employees, but they can’t seem to follow them.

You try to give your manager feedback about your workload, and she gets upset. These are all too typical work situations!

Listening with understanding will improve both personal and work-related listening habits, leading to fewer mistakes on the job, better customer relations, and a more pleasant and efficient office environment.

An average of 40% of the day (up to 80% for executives) is spent listening, so it makes sense to improve upon this critical skill.

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