Basic Learning Systems - Effective Communications Skills E-Workbook

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Effective Communications Skills E-Workbook

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$19.99
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Quick Overview

Communication skills are “the lifeblood of a successful organization,” according to Watson Wyatt’s Communication ROI Study.

Companies that promote communication skills enjoy significant competitive advantage and achieve greater profitability

This workbook will help you understand, identify and remedy communication problems before they become destructive.


The Effective Communication and Interpersonal Skills E-Workbook Description

This E-workbook is an ideal guide for individuals or groups. It includes self-assessment quizzes and role-playing exercises.

It will bring greater harmony and efficiency to your office by teaching you how to:
- Understand effective communication and identify barriers that prevent it
- Assess their own communication style
- Learn how their behavior affects others
- Choose words that are appropriate for each situation
- Use body language to help get their message across
- Learn how to give and receive constructive feedback
- Sharpen their listening skills
- Improve telephone skills
- Create an action plan to continue improving your interpersonal skills
- And much more!

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