Basic learning Systems Listening Skills E-Workbook

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Listening Skills E-Workbook

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$19.99
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Quick Overview

Listening with Understanding

One of the employees asks for help from a colleague, but he is too preoccupied to understand what's needed. You give instructions to your employees, but they can’t seem to follow them.

You try to give your manager feedback about your workload, and she gets upset. These are all too typical work situations!

Listening with understanding will improve both personal and work-related listening habits, leading to fewer mistakes on the job, better customer relations, and a more pleasant and efficient office environment.

An average of 40% of the day (up to 80% for executives) is spent listening, so it makes sense to improve upon this critical skill.



Listening Skills E-Workbook Description

The art of effective listening is a critical component of interpersonal communication skills. Helping yourself or your employees handle these situations will greatly benefit your organization.

Becoming a good listener can not only solve daily business problems, but also solidify working relationships, enhance self-esteem, and improve career performance.

Objectives:
- Learn the difference between hearing and listening
- Recognize the signs and symptoms of a poor listener
- Understand how to develop your listening skills
- Block the mental noise that distracts you
- Control a long-winded speaker
- Ask questions that get better answers
- Prevent mistakes caused by miscommunication
- Practice exercises to help you listen more efficiently

Don't delay; order your copy today!

Note: E-workbooks are for individual use only. For training, please order a training kit or contact us for a license to customize and print unlimited copies of this e-workbook.
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