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 How to Handle Difficult People

Just one training session can pave the way to better interpersonal relations and a more peaceful, productive office!

Course Description

This training courseware was designed to help your team learn how to handle its difficult members in difficult situations. It will provide you with the tools to offer your team a thorough understanding of personality types and give them the practical skills to deal with those types.

Course objectives

  • Identify and handle the most common types of difficult people
  • Recognize and assess one’s own behavioral style
  • Understand what triggers difficult people to behave negatively
  • Learn strategies for dealing with workplace disagreements
  • Understand how to defuse potentially explosive behavior

Time Frame  One-day seminar

Participants  10-25

Training Methodology  

Lecture, role-playing, quizzes, surveys and break-out sessions

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Training Inquiry Form

General Information
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Select the programs in which you are interested
Customer Service Supervisory Skills
Productive Meetings Change Management
Training For Trainers Creative Thinking
Team Building Dealing with Difficult People
Conflict Management Effective Communication Skills
Effective Business Writing Gaining Control of Your Time
Listening Skills/Challenging Conversations Powerful Presentations
Advanced Powerful Presentations Setting And Achieving Your Goals
Professional Effectiveness Workshop Telephone Skills
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