Skip Navigation LinksHome > On-Site Training > Listening Skills
 

 Listening Skills and Challenging Conversations

Course Overview

In spite of the fact that we spend a majority of our waking hours communicating with others, most of us are not particularly good at it. Listening comprises 40% of our communication time, with executives spending as much as 80% of their day listening. Workshop participants will gain a better understanding of the various components of active listening, barriers to effective listening and be bettered prepared to face others when dealing with a difficult or sensitive matter.

Course objectives

  • Become an improved listener
  • Understand how to paraphrase and ask clarifying questions
  • Show empathy for others
  • Learn how to plan for and handle a challenging conversation
  • Create win-win situations as a result of a challenging conversation

Training methodology  

Exercises, video demonstrations, role-playing and group discussion and analysis

Participants  20

Learning Time Frame  One day workshop

Learn more about our professional trainers.


Training Inquiry Form

General Information
*Name      
*Company      
*City      
*Your Position     
  Work Phone   
*Email       
*Number Of Employees to be trained     
*Proposed Date Of Training     
(* Required fields)

Select the programs in which you are interested
Customer Service Supervisory Skills
Productive Meetings Change Management
Training For Trainers Creative Thinking
Team Building Dealing with Difficult People
Conflict Management Effective Communication Skills
Effective Business Writing Gaining Control of Your Time
Listening Skills/Challenging Conversations Powerful Presentations
Advanced Powerful Presentations Setting And Achieving Your Goals
Professional Effectiveness Workshop Telephone Skills
Other(Please be specific)
       

Additional Comments
   

Privacy Policy:  All information will remain strictly confidential
and will not be distributed in any form.
 
Your Cart Your Cart
There are
0
Items In Your Cart