Course Description

Team building is a process in which a work group examines how it is currently operating, identifies how it could improve its effectiveness, and implements the procedures and processes that enable it to get the job done in the best possible way. In this course, the participants will focus on how teamwork can impact positively on accomplishing tasks and on conflict resolution in work teams. They will define their roles in improving the quality of services/products that your company provides, and they will build teamwork skills.

Team Building Course Objectives

• Link team efforts to department or functional goals
• Recognize when a team is working well or not
• Use techniques for helping a team assess how well it is functioning
• Understand why people behave the way they do in groups
• Use tools that result in more effective meetings
• Create a plan for using the techniques they have learned on the job

Training Methodology

The participants will use a self-assessment exercise to better understand how they personally feel about working in a team, to recognize the issues affecting how people work together and how to handle conflict resolution in their work teams. Using their own experience, they create a tool and use it to assess the level of teamwork in their own areas. Through a series of group exercises, case studies, and role plays, they will learn a variety of techniques for making their teams more effective.

Examples of Topics Covered

• Improving team performance and the quality of the service/product.
• Characteristics of high performing teams: key factors in team effectiveness
• Group dynamics: what happens in a group and why
• Strategies for improving teamwork: leadership skills
• Problem solving in groups: focused direction to get things done
• Feedback: a key element in opening up communication

Participants  10 -25

Learning Time-frame  One or Two Days

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