Since 1980, when she founded Basic Learning Systems, Inc., a Certified Minority Business Enterprise, Gloria has facilitated many hundreds of training programs. She has designed and conducted programs on topics covering customer service, total quality management, supervisory skills, business and technical writing, managing change, interpersonal skills, team building, creative thinking, stress management, and professional secretary techniques. A consummate professional, Gloria blends enthusiasm, wit, and communication expertise into timely programs that motivate, inform, and entertain. 

Gloria holds a B.A. degree in English and an M.A. degree in Education. She is a member of the National Speakers Association, Florida Speakers Association, International Society for Performance Improvement (President of Gold Coast Chapter), and The American Society for Training and Development (Past President, Ft. Lauderdale Chapter). She taught and designed a graduate course in Creativity and Innovation at Nova Southeastern University School of Business and Entrepreneurship. Gloria has also taught at Florida International Institute of Government and Broward Community College. 

Professional Effectiveness Seminars

Since 1980, Basic Learning Systems, Inc. has presented Professional Effectiveness Seminars, providing professional, management, and organizational development services. Combining education, motivation and innovation, our programs have demonstrated proven success in such areas as: 

  • creating new corporate visions of customer service at all levels
  • fostering the concept of quality improvement throughout the organization
  • upgrading employee communication skills and performance
  • providing a road map and tools for problem-solving and planning processes
  • establishing high performance teams committed to total quality
  • facilitating changes in overall management systems that directly impact the total organization
  • surviving organizational change
  • strengthening self-esteem
  • reducing job stress
  • improving management skills and employee morale
  • encouraging creativity and innovation in the workplace

Competitive Edge Human Resource Development
Putting The Customer into Customization

While most development organizations pay lip service to program customization, far too often clients purchase little more then a standard product, adapted with token modifications. At our Professional Effectiveness Seminars, customization is at the core of everything we offer. Each of our programs is tailored to meet the management needs of every company we serve. With your organization’s needs and goals in mind, your Professional Effectiveness Seminar will be structured as an individualized program for your staff, delivered with attention-retaining humor, candor and style. Our talented, dedicated, high level senior consultants have worked with senior management and employees at all levels in diversified industries, in both the public and private sectors. Adapting to your specialized needs, our seminars, workshops and training sessions can be conducted in time frames ranging from half-day to week-long programs. There is no “standard” seminar. Yours will be custom-designed to address the specific goals you wish to achieve in areas such as business writing, reading skills, team building, TQM, customer service, creative thinking, communication skills, telephone techniques, change management, or overall professional development. We can also provide your organization with in-depth consulting services, entertaining and impactful keynote speeches, as well as our highly effective “Train The Trainer” courses. 

Client-Centered Seminars & Courses That Work For You

Courses & Workbooks

  • Bull’s Eye Business Writing
  • How to Improve Your Business Reading Skills
  • Communication / Interpersonal Skills

Professional Development

  • Listening, Speaking, and Writing Skills
  • Management Skills for Support Personnel
  • Surviving Change
  • Stress Management
  • Setting and Achieving Goals
  • How to Deal with Difficult People
  • Creating a Customer-Focused Professional Image
  • Advanced Reading and Memory Skills
  • Overcoming Presentation Anxiety
Management and Executive Development

  • Manage Organizational Change
  • Improve Oral and Written Communication Skills
  • Provide Management Fundamentals:
  • Leadership
  • Motivation
  • Coaching And Counseling
  • Team Building
  • Conflict Resolution
  • Time Management
  • Creative Problem Solving

Organizational Development

  • Build High Performance Teams
  • Restructure Organizations
  • Institute a Service-Oriented Culture

Experience, Expertise and Excellence

Basic Learning Systems takes pride in the long-term relationships and referrals we’ve cultivated through serving such diverse clients as: 

Corporate: Wal-mart, American Express; Arvida Company; Baxter World Trade Corporation; Greenberg, Traurig, Attorneys At Law; Certified Vacations; IBM; Motorola; Keane, Inc.; National Council on Compensation Insurance;  Pratt & Whitney Aircraft Division; Ryder Truck Rental, Inc; Union Bank; A.C. Nielsen; Baker & Taylor; Inc.; LL Bean, Inc.; FPL

Health Care Related: Hip Plan of Florida; Interim HealthCare; Sheridan Health Corp.; North Broward Hospital District; United Healthcare; GMAC Insurance 

Government / Not for Profit / Education: Internal Revenue Service; Broward Community College; Broward County Government; Florida Department of Lottery; Florida International University – Institute of Government; Florida State University; Metro-Dade Police Department; Miami-Dade College; Palm Beach Sheriff’s Office 

Associations: American Society for Training & Development; Association of Legal Administrators; Society for Human Resource Management; Professional Secretaries International; Florida Association of Educational Office Personnel; International Society for Performance Improvement; The Association of Junior League International.

Products available from Basic Learning Systems, Inc. 

Bull’s Eye Business Writing – 10 Easy Guides for Getting to Your Writing Target
A self-paced workbook.
Effective Business Writing On Line
An online course based on the Bull’s Eye Business Writing workbook. 
The Bull’s Eye Business Writing workbook is also available from
How to Improve Your Business Reading Skills: Read with added confidence, speed, comprehension, and recall.
A self-paced workbook. 
Communication / Interpersonal Skills  online course. Learn how to communicate diplomatically and professionally.
Action-Based Accelerated Learning devices by Interel